Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
Contributor(s): Patterson, Kerry.
Material type:
BookPublisher: New York : McGraw-Hill, c2012Edition: 2nd ed.Description: xviii, 244 p. ; 24 cm.ISBN: 9780071775304 (hbk. : alk. paper); 0071775307 (hbk. : alk. paper); 9780071771320 (pbk. : alk. paper); 0071771328 (pbk. : alk. paper); 9780071772204 (eISBN).Subject(s): Interpersonal communication | Interpersonal relationsDDC classification: 153.6
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
| Item type | Current location | Call number | Copy number | Status | Date due |
|---|---|---|---|---|---|
Monograph
|
Indian Institute of Management Udaipur A2/2 | 153.6 PK (Browse shelf) | 1 | Available |
Includes bibliographical references (p. 231) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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